Price Adjustment

• Price adjustments are available only for items purchased within 7 days of a current promotion or price change.
• Product prices may change without prior notice.
• Price adjustments do not apply to promotions that include free gifts.
• Refunds for price adjustments will be credited only as reward points.
• Price adjustments are applicable only on MISSHA.ca.

Refund

• Defective products may be eligible for a refund to the original payment method. To request a refund, you must:
  
  • Provide a photo or video as proof of the defect.
    
  • Present the original shipping label with the order number.
    
• Refund requests must be made within 7 days of receiving the product.
  

Return

• Unused and unopened merchandise can be returned within 30 days from the date of purchase.
• Customers are responsible for all shipping and handling fees associated with returns. Original shipping costs are non-refundable. 
• Once we receive your returned package, we will inspect the item(s) to ensure they meet our return criteria.
• If a package is returned due to being undeliverable, you may choose to:
  
  • Receive a refund (shipping fee will be deducted)
    
  • Have the package re-shipped (Please note that an additional shipping fee may apply, even for orders that qualify for free shipping)
    
• If a customer cancels an undeliverable order, the original shipping fee will still apply.
  

How to Return

To expedite your return, please contact Customer Service at customer@missha.ca with your order number and the reason for the return. Once we receive your information, we will provide instructions for the return process.

Order Cancellation & Modification

• If you need to cancel or modify your order, including changing the shipping address, please contact us before the order has been fulfilled.
  
• Once an order is fulfilled, we cannot be held responsible for any errors in the shipping address or order details that may result in lost or misdelivered packages.
  

Product Expiry

• All regular-priced products have an expiry date of at least one year from the date of purchase.
  
• For products with an expiry date exceeding one year, the extended shelf life is not considered grounds for a refund or exchange.