Adjustments are only available for items purchased within 7 days of the current promotion and changed price.
* Product price may change without prior notice
* Price adjustments are not applicable for promotions that include free gifts
* Refunds will only be credited to your reward points
* Price adjustments are only within MISSHA.ca
Unused and unopened merchandise can easily be returned within 30 days from the date of purchase. Please make sure to include a copy of your invoice for all items returned. Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise. In addition, we unfortunately do not refund the original shipping costs incurred.
We accept exchange requests ONLY if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. Items that were returned through the mail within 30 days of purchase will be refunded in full to the original credit card used to place the order. Items received 31 to 60 days after the purchase date will be refunded in the form of an online store credit. MISSHA does not allow returns for items purchased over 60 days ago. For all returns/exchanges, simply pack up the item(s) you’d like to ship back and follow the “Packaging & Shipping Your Return” instructions below:
Packaging & Shipping Your Return
If you wish to expedite your return, please contact Customer Service prior to shipment.
We will process your return and issue you a return number.
Please include your invoice and write the return number right next to your order number.
Fill out the reason for your return and then insert your return slip inside the box.
If you have lost your invoice, please include the following information with your return:
- Date of purchase
- Order number
- Reason for return
- Description of item you are returning
- Original price paid
- Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund)
Please ship all return merchandise to the following address:
MISSHA Shipping Department
108 Doncaster Ave
ON, L3T 1L3 Canada
Please allow up to 4 weeks for your refund to post on your account